By using this website and/or placing an order through us, you automatically agree to all the terms, conditions and policies of this website / app. These terms, conditions and policies are subject to change at anytime without prior notice or any information. Sneaker Heads India will not be held responsible for any problems caused or issues created, everything and anything is to be done at your own risk. The terms 'they' , 'us', 'we' , 'SHI' all refer to Sneaker Heads India



There will be no returns or exchange once an order is placed whatever the problem may be. Returns / Exchange 'may' be possible for the following reasons :

-Damage product sold if not mentioned 

-Unauthentic product sold

-Parcel / package lost or misplaced



Sneaker Heads India cannot and will not be held responsible for anything once the product has been shipped. We will not take any responsibility for any delays or any damage caused by the shipping company or carrier. Please contact the carrier for the same.



Once an order is placed it CANNOT be cancelled from the buyer for any reason. Orders may be delayed or cancelled from our side if the product is out of stock or any other problem which does NOT need to be mentioned by us.



We will not be responsible for any errors or mistakes while making a payment to us. The order will only be processed and confirmed once the payment reflects in our account. We will not be responsible if the amount has been credited from your account but has not reflected into the receivers account ( Sneaker Heads India / Rajqotwala ). Taxes may be applicable. Sneaker Heads India will not be responsible for any extra charges, taxes or frauds that may happen or are applicable.



We buy and sell products only that are 100% authentic or genuine. We will not be held responsible if an unauthentic product is sold. [ Refer to ' Return/Exchange' for more ] We will also not be held responsible for any products which may not have the best quality from the supplier's side. Boxes may be damage and contents may be missing, Sneaker Heads India will not be responsible for the same [ Details about the product will be mentioned prior to the sale of the product ]. 



Any details entered or mentioned on the Sneaker Heads India app or website can be used without permission for advertisement, marketing or anything else. We DO NOT have access to any passwords or private information such as Credit/Debit card information entered or stored. We have the right to track your usage on our platforms and may use the same for trainings or improvements. We have access to your orders and usage and by using the app / website you agree to the same. 

By using this website/app you also agree to the policies and terms and conditions of any external , internal websites or servers that may be connected with us. 

Pre-owned pairs:

Sneaker Heads India also deals in good which may not be brand new and are used or not in the original condition. Please read or ask us before placing an order for the condition of the product. You may ask us for pictures of the product or a video call to inspect the condition of the product. We will not be held responsible if the product is not inspected thoroughly. Under no circumstances are pre-owned pairs returnable , refundable or cancellable. Dirt, wear and tear, rubbed off insoles, stains may be present on such pairs and box/es may be damaged or torn. Please contact us before purchase to clarify the same, we will not be held responsible if you decide not to.

Seller T&C:

By selling with/to Sneaker Heads India you agree to the following :

1. All products are 100% Authentic

2. Products are not flawed or damaged unless mentioned 

3. Products should be double boxes and bubble wrapped

4. Products should be in the declared condition 

5. There is 100% transparency during the deal and no details about the product or deal is hidden


Failure to follow any of these terms , conditions and policies would mean that we are allowed a 100% refund immediately. The product/s will be shipped back to you after the refund is received  


There is a strict no refund policy. Once purchased ' ACO ' may take upto 1 week to activate. It does not guarantee any success and we will not be held responsible for the same. If the mentioned rules are not followed, we have the right to suspend your membership without prior notice. The price for ACO may increase at anytime and it can be informed via any method of our choice. If incase we have to process you a refund for any reason it can take upto a month for it to be successfully completed excluding the time it will take for it to reflect in your account. We have the right to deny a refund even if we have previously agreed to it.